Coverage & Enhancement Solutions
After Sales Support
Whether you are a Mobile Network operator, Individual or corporate client, you are special and the opportunity to do business with you is unique. We have standardised our business approach to better serve you.
As a mobile operator, we can cooperate as follows:
a. “Sales Only” Approach: With this approach, we only sell our solutions to the operator directly and they in return deploy the services to their end users. With this approach, it is incumbent on the operator to carry out installations and after sales services if they have in house capacity to do so.
b. “Strategic Partnership” Approach: With this approach, we will enter into a strategic agreement with the operator to cater for all customer complaints related to poor coverage and quality problems. If there is a customer complaint, a ticket will be generated to us and we will follow the agreed upon procedures to address the complaint and make a proposal to the operator who will in return decide to “Go” or “Not Go” based on the business justification for the particular opportunity. The advantage of this approach is the fact that it gives the operator to focus on selling Airtime while we focus on enhancing their coverage issue.